1. General Terms
1.1 Agreement
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and Hi Custom Boxes ("Company", "we", "us", or "our"). By accessing our website, placing an order, or using our services, you agree to be bound by these Terms.
1.2 Modifications
We update these Terms from time to time. As soon as the new version is up on our site, it applies. Keep using our services? That means you’re on board—so it’s smart to review them now and then.
1.3 Eligibility
You must be at least 18 years old and have the legal capacity to enter into binding contracts. If you are acting on behalf of a business, you warrant that you have the authority to bind that entity to these Terms.
2. Ordering & Payment
2.1 Order Process
Orders are processed through our 5-step process: Design, Quote, Approve, Production, and Delivery. All orders are subject to our acceptance and availability of materials.
No Minimum Order Quantity
We accept orders of any size, from small batches to bulk quantities, allowing you to order exactly what you need.
2.2 Pricing & Payment
- All prices are quoted in British Pounds (GBP) and exclude VAT unless stated otherwise
- Payment is required in full before production begins
- We accept major credit cards, bank transfers, and PayPal
- Prices are valid for 30 days from quotation date
- Additional charges may apply for expedited orders or special requirements
2.3 Cancellation & Refunds
Before Production:
Orders can be cancelled for a full refund before production starts.
After Production:
Custom orders cannot be cancelled once production begins due to their bespoke nature.
3. Products & Delivery
3.1 Product Specifications
All products are manufactured according to approved specifications and designs. We ensure quality control throughout the production process, but natural variations in materials and printing may occur.
Important Note
Colors may vary slightly from digital proofs due to printing processes and material properties. We recommend ordering physical samples for color-critical projects.
3.2 Delivery Terms
Standard Delivery
- 8-10 working days production time
- Free delivery across the UK
- Tracking information provided
- Delivery during business hours
Express Options
- Rush orders available
- Premium charges apply
- Subject to capacity and materials
- Confirmation required
3.3 Risk & Title
Risk of loss and title to products pass to you upon delivery. We are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control.
4. Intellectual Property Rights
4.1 Customer Artwork
You warrant that you own or have the right to use all artwork, designs, logos, and content provided for your order. You indemnify us against any claims arising from the use of your intellectual property.
Responsibility Notice
Customers are solely responsible for ensuring their artwork does not infringe on third-party rights, including copyrights, trademarks, or other intellectual property.
4.2 Our Intellectual Property
All content on our website, including but not limited to text, graphics, logos, images, and software, is our property or licensed to us. You may not reproduce, distribute, or create derivative works without written permission.
4.3 Design Services
When we provide design services, you retain ownership of the final approved design upon full payment. We retain the right to showcase our work in our portfolio and marketing materials unless specifically requested otherwise.
5. Privacy & Data Protection
5.1 Data Collection
We collect and process personal data in accordance with UK GDPR and Data Protection Act 2018. This includes contact information, order details, and payment information necessary for providing our services.
5.2 Data Usage
We Use Your Data To:
- Process and fulfill orders
- Provide customer support
- Send order updates and communications
- Improve our services
- Comply with legal obligations
Your Rights Include:
- Access to your personal data
- Rectification of incorrect data
- Erasure of data (right to be forgotten)
- Data portability
- Withdraw consent at any time
5.3 Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
6. Liability & Dispute Resolution
6.1 Limitation of Liability
Our liability is limited to the value of your order. We are not liable for indirect, incidental, special, or consequential damages, including but not limited to lost profits, business interruption, or loss of data.
Important Limitation
Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or other liabilities that cannot be excluded by law.
6.2 Quality Guarantee
We guarantee the quality of our products and will replace or refund defective items when reported within 7 days of delivery. Our liability is limited to replacement or refund of the defective products.
6.3 Dispute Resolution
We encourage resolving disputes through direct communication. If formal dispute resolution is needed:
Step 1: Contact Us
Direct communication attempt
Step 2: Mediation
Alternative dispute resolution
Step 3: Legal Action
UK courts jurisdiction
Additional Terms
Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, pandemics, supply chain disruptions, or government actions.
Severability
If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.
Governing Law
These Terms are governed by English law, and any disputes will be subject to the exclusive jurisdiction of the English courts.
Entire Agreement
These Terms constitute the entire agreement between you and Hi Custom Boxes, superseding all prior agreements and understandings.
