At Hi Custom Boxes, we respect your privacy and aim to be clear about what information we collect, why we collect it, and how it supports our custom packaging services.
Last Updated: June 24, 2025 | Effective Date: June 24, 2025
If you have any questions about our privacy practices, please contact us.
Contact UsHi Custom Boxes ("we," "our," or "us") provides custom packaging services for businesses. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, request a quote, place an order, or contact our team.
This policy applies to website visitors, customers, and business contacts. By using our website or services, you agree to the terms of this policy.
Important: If you do not agree with this policy, please do not use our website or services.
We collect information that helps us provide quotes, produce packaging, manage approvals, and arrange delivery.
| Information Type | Examples | How We Collect It |
|---|---|---|
| Contact Information | Name, email address, phone number | Quote forms, contact forms, account setup |
| Business Information | Company name, industry, VAT number (if applicable) | B2B quotes and invoicing |
| Payment / Billing Information | Billing address, payment confirmation details | Checkout or invoicing (handled via payment providers) |
| Project Details | Box specifications, quantities, artwork files, dielines | Custom quote requests, production approvals |
| Communication Data | Messages, feedback, support requests | Email, forms, phone, live chat (if enabled) |
We may receive limited information from third-party services used to operate our website, process payments, or measure website performance (for example, analytics or payment confirmation details).
Some information is required to provide quotes or fulfill orders (like contact details and shipping details). Other details are optional and help us respond faster or improve service.
We use information to run a custom packaging workflow, from quote to production to delivery.
We do not sell your personal information. We may share limited data only when needed to provide services (for example, shipping and payment processing), or to meet legal requirements.
We work with service providers who help us operate our website and fulfill orders. They only receive information necessary for the task (for example, a courier needs a name, address, and phone number).
| Service Type | Purpose | Information Shared |
|---|---|---|
| Payment Providers | Process payments and confirmations | Billing details needed for payment processing |
| Shipping / Couriers | Deliver orders | Name, delivery address, phone number |
| Hosting / IT Services | Operate the website securely | Data required to keep the site running |
| Email / Support Tools (if used) | Customer communication and support | Name, email, message content |
| Analytics (if enabled) | Measure website performance | Aggregated usage data |
We may disclose information if required by law or to protect our rights and customers (for example, fraud prevention).
We do not sell personal information. Any sharing is limited to essential service delivery or legal compliance.
We may use cookies and similar technologies to keep the site working smoothly, understand traffic patterns, and improve your experience.
Cookies are small text files stored on your device. Some are essential (site functionality), while others help us understand performance or measure marketing effectiveness.
Needed for basic website functionality.
Help us understand how the site is used.
May be used to measure advertising effectiveness.
Disabling essential cookies may affect site functionality. Optional cookies can be limited based on your preferences.
We take reasonable steps to protect customer information, especially where it relates to orders, contact details, and artwork/design files used for custom packaging production.
If a data incident occurs, we will take steps to contain it, investigate, and notify affected users where legally required.
You may have rights regarding your personal data depending on your location and applicable laws.
Request a copy of personal information we hold about you.
Ask us to correct inaccurate or incomplete data.
Request deletion where legally applicable (some records must be retained for legal reasons).
You can opt out of promotional emails at any time.
For certain requests (such as data access or deletion), we may ask for reasonable verification to protect personal data.
If you believe we have not handled your privacy request appropriately, you may raise a concern with the UK ICO or your local authority.
We retain information only as long as needed to provide services, keep business records, and comply with legal obligations.
Retention periods depend on the type of data and legal requirements. Where possible, data may be removed, anonymised, or minimised.
Depending on the services we use (such as hosting, email delivery, analytics, and payment providers), information may be processed in the UK and other countries. Where required, we use appropriate safeguards for international transfers.
Our services are intended for businesses and commercial buyers. We do not knowingly collect personal information from children, and our website is not designed for use by minors.
If you believe a child has provided us information, please contact us and we will take appropriate steps.
We may update this policy to reflect changes in how we operate, legal requirements, or improvements in clarity.
When we update this policy, we will revise the “Last Updated” date at the top of the page.
If you have a privacy question or want to make a data request, contact us using the details below.
Email: sales@hicustomboxes.co.uk
Phone: +44 20 3290 3203
Hours: Monday-Friday, 9:00 AM - 6:00 PM GMT
Response Time: Within 2 business days for general questions
We do not appoint a formal Data Protection Officer. Privacy requests are handled directly by our team.
Email: sales@hicustomboxes.co.uk
Hi Custom Boxes Ltd.
United Kingdom
Registered business address available via official company records or upon request.
Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113
Your National Data Protection Authority
See: edpb.europa.eu
Contact our privacy team for questions about our data practices or to make a privacy request.
For urgent privacy matters, please call us directly at +44 20 3290 3203
UK
USA